In the ever-evolving landscape of wireless audio technology, the Jabra Elite 5 stands as a pinnacle of innovation, promising a seamless and immersive audio experience. However, like any sophisticated device, even the best can encounter hiccups.

In this blog post, we delve into the realm of troubleshooting to address some of the Jabra Elite 5 issues . From the frustration of devices refusing to turn on, the annoyance of charging glitches, to the perplexing challenge of pairing problems, we explore solutions for these Jabra elite 5 problems and provide comprehensive solutions.

Few Things To Know:

Dealing with Early Issues: If you face any problems right after getting the Jabra Elite 5, it’s a good idea to think about returning them for a refund or using the one-year warranty if the refund date has passed.

About Durability: The Jabra Elite 5 Active earbuds usually last around 16 months when used for more than 5 hours daily. As with all electronics, these earbuds have a limit to how long they work well. After this time, it’s a good idea to think about getting new earbuds or budget headphones. If you’re into gaming, check out Gaming IEMs for a different experience.

Quick Fixes (Must Try)

Before exploring further solutions, try these steps if you haven’t already:


Sometimes, human errors can cause issues with devices. To reset your Jabra Elite 5 earbuds to their default settings:

  1. Place both earbuds in the charging case with the lid open, making sure they have enough charge.
  2. Simultaneously press and hold the Left and Right buttons on the earbuds for at least 10 seconds until the earbud LEDs flash pink.
  3. Once the pink flashing stops, indicating a successful reset, the earbuds are back to their default settings.

Remember, the reset process involves both earbuds at the same time, and you’ll need to re-pair them with your mobile device afterward. Don’t forget to delete the previous pairing in your mobile device’s Bluetooth menu.


To ensure your Jabra Elite 4 Active earbuds are up-to-date:

  1. Make sure your earbuds are fully charged and connected to the Jabra Sound+ app on your smartphone.
  2. Open the Jabra Sound+ app and go to the “Headset Firmware” section to check for available firmware updates.
  3. If an update is available, tap on it to start the update. Your earbuds might restart during this process.
  4. After the update, review the release notes provided by Jabra to learn about any new features or enhancements.

Keep in mind that some updates might require specific versions of the Jabra Sound+ app for proper functionality. Ensure your app is up-to-date before attempting to update your earbuds. Also, connect your earbuds to Wi-Fi or mobile data to complete the update successfully

Jabra Elite 5 Issues (5 Fixed)

Here are the fixes for jabra elite 5 not working that you can try to for jabra elite 5 troubleshooting.

1. Not Turning On:

If your Jabra Elite 5 not turning on, you can try a quick fix. If there’s no green light, place the earbuds in the case, connect the charger for 1-2 seconds, and then take them out to see if they turn on.

If that doesn’t work, press the earbuds for 2 seconds until a blinking blue light appears, indicating they’re in pairing mode and turned on. If the issue persists, follow the steps for a firmware reload and reset, as explained earlier.

If the problem still continues, check the battery and charging instructions below. Alternatively, consider using your warranty if you’ve recently purchased them. Opting for a refund might be a preferable choice over replacing them, as new earbuds could encounter the same issue.

2. Dealing with Sound Issues:

If you’re facing Jabra Elite 5 low volume issue, it’s often linked to either liquid accumulation in the earbuds or settings issues on your connected device.

Firstly, try increasing the volume manually on the Jabra Elite 5 earbuds instead of adjusting it on the connected device. This simple step often resolves the low volume concern.

If you notice that jabra elite 5 one earbud quiet, often searched as “Jabra Elite 5 right earbud not working,” you can fix this by touching and holding the right earbud to increase the volume. It’s crucial to note that the earbud volume operates independently of the phone’s volume settings.

In case the low volume problem occurs while using Spotify, ensure to check the volume normalization setting in Spotify’s configurations for a potential solution. However if you are experiencing jabra elite 5 no sound rather then low sound, in this case the problem is technical and only be fixed by contacting the jabra customer care. (only contact them if you have not used them for 12 months, if this period has been reached contacting them will be a waste of time as they say you don’t have any warranty left, in this case go for buying new durable headphones and new earbuds)

3. Addressing Charging Problems:

When it comes to jabra elite 5, it’s important to note that the earbuds house a lithium battery, similar to those found in smartphones. Typically, batteries of this capacity last around 9 months, and beyond this period, their ability to hold a full charge diminishes. If you encounter this, it might be worthwhile to consider replacing your earbuds.

To troubleshoot the jabra elite 5 not charging issue, try placing the earbuds in the case after cleaning the charging points. Gently press the earbuds for 3 minutes. If successful, you can use a paper or a rubber band to secure the case lid instead of pressing with your fingers for an extended period, which can be inconvenient.

For fast battery drain issues, commonly seen in older earbuds, consider these tips:

  1. Turn off unnecessary features to save battery.
  2. Ensure the charging cable and port are clean and undamaged.
  3. Use a high-quality power adapter and charging cable.
  4. Avoid overcharging the earbuds.
  5. Let the earbuds cool down before placing them in the charging case.

Note: If the problem persists, or jabra elite 5 case not charging- you might want to explore options for a Jabra Elite 5 charging case replacement. If you’re confident that the issue is with the charging case and not to a specific earbud, consider opting for a charging case replacement. For problems with a single earbud, explore the possibility of purchasing replacement earbuds for the Jabra Elite 5 (ensure to check available options on the Jabra website specific to your country), we don’t encourage any one to buy replacements as many people around say that the replacement also causes issues, so it is good to go to buy a new headsets.

4. Addressing Connection and Pairing Issues:

If you’re facing problems with your Jabra Elite 5 not pairing, consider these troubleshooting steps:

Ensure your earbuds are updated by following the steps mentioned earlier. If you have trouble putting your earbuds into pairing mode, perform Jabra Elite 5 factory reset-Refer to the reset instructions outlined above. This reset can also resolve issues with the earbuds not connecting to the app. Avoid renaming them, as it can lead to connection problems

If you can see the earbuds in the available devices list but encounter issues when trying to connect, follow these steps:

  1. Place both earbuds in the charging case.
  2. Disable Bluetooth on your phone’s settings and enable it again after a few moments.
  3. Press and hold both earbud buttons for at least 10 seconds until the indicators on both earbuds flash purple four times. Continue holding until the indicators stop flashing.
  4. Release the buttons and take the earbuds out of the charging case.
  5. Click and hold the earbud buttons until the indicators turn blue.
  6. In your phone’s Bluetooth settings, select “Pair New Device” and attempt to pair the earbuds again.

Following these steps should establish a successful connection, resolving the issue of your Jabra Elite 5 not connecting.

5. ANC not Working:

If you’re experiencing problems with the Jabra Elite 5 ANC not working properly, especially encountering white noise or annoying sounds when using noise canceling or hear-through features, a simple fix may be in order.

Sometimes, the issue may be due to earwax buildup in the holes where sound comes out. Cleaning these holes can make a significant difference. Use a needle to gently remove any accumulated earwax, ensuring the sound pathways are clear. This simple step has proven effective in restoring optimal functionality to the earbuds.

To keep your earbuds in top-notch condition, consider regular maintenance. You can use cotton buds or a needle to clean the sound holes and prevent earwax buildup. This simple routine can help avoid issues and ensure continued satisfactory performance.

If the problem persists after cleaning, consider reloading the firmware on your Jabra Elite 5. Updating the firmware can address software-related issues and enhance overall performance. Follow the firmware reload instructions provided by Jabra to ensure a smooth process.

Nothing Fixes:

In case if non of the above mentioned fixes work, and you still have time for refund-then immediately go for it-jabra has problems they are not addressing them. It is good to go for Buying headphones that best suits you.


In conclusion, jabra established itself as a brand, bbut there ae lot of problems that users are currently facing. You can try above mentioned fixes for each problem go for contacting jabra support. If this article helped you do share it on your social media platforms.

Oliver Dules
Oliver is a distinguished professional who holds a prestigious degree in Technical Engineering from Harvard University. With a solid academic foundation, he embarked on a career path that showcased his expertise and commitment to the field. Over the past four years, Oliver has honed his technical skills and knowledge through hands-on experience at two industry giants, JBL and Samsung. His tenure at these renowned companies has equipped him with a deep understanding of cutting-edge technology and innovative solutions. Oliver's remarkable journey, marked by academic excellence and practical industry experience, underscores his unwavering dedication to advancing the realm of technical engineering.