Wireless headphones have become an integral part of our daily lives, offering the convenience of untethered listening. there is no exception with sony wf-1000xm4 connection issues; with its premium sound quality and noise-cancellation capabilities, it’s a favorite among audio enthusiasts.

However, some users have reported a frustrating issue – sony wf-1000xm4 disconnecting During Calls. In this article, we’ll explore common causes for Sony wf-1000xm4 Dropping Connection and potential solutions to help you keep your Sony WF-1000XM4 headphones connected seamlessly.

First and Foremost:

The Sony WF-1000XM4 earbuds usually last for about 2 years. If you’ve been using them for that long and they’re acting up, don’t worry—it’s normal wear and tear. However, if you try to get them fixed by a technician, they might not last more than 3 months after the repair. In such cases, it’s recommended to consider buying a new pair of earbuds or headphones from our suggested lists (Here and Here).

If you’ve recently bought the earbuds and they’re causing issues, and you still have time to get a refund, go ahead and return them to get your money back.

If the refund date has passed, you can try the following fixes or seek help from a technician. We suggest reaching out to Sony’s support center after attempting the quick fixes below.

Common Causes of Connection Drops:

Before diving into solutions, let’s understand why your Sony WF-1000XM4 may be experiencing connection issues:

1. Interference: Wireless devices, walls, and other electronic devices can interfere with Bluetooth signals, leading to dropouts.

2. Firmware and Software Issues: Outdated firmware or software glitches can disrupt the Bluetooth connection.

3. Battery Level: Low battery levels in either your headphones or the paired device can result in disconnections.

4. Range: Bluetooth signals have a limited range, so moving too far away from your connected device can lead to disconnects.

5. Signal Obstructions: Physical obstacles between your headphones and the device can weaken the signal and cause drops.

Sony wf-1000xm4 Disconnecting During Calls (IOS)-Quick Fix:

If you’re facing similar issues with Sony’s WF-1000XM4, there are specific steps to consider for sony wf 1000xm4 dropping connection iphone or sony wf 1000xm4 connection issues ios.

Update Your Earbuds:

Make sure to update the Sony app on both Android and iOS devices and then update your earbuds following the manual.

Many users face issues because they forget to update the Sony WF-1000XM4 earbuds due to not updating the Sony Connect app. You can resolve most problems by simply updating the app for Android and iOS.

Reset Your Earbuds:

In some cases, resetting the earbuds can fix connection problems. If needed, follow the manufacturer’s instructions:

  1. Put one earbud in the charging case and close the lid.
  2. Connect the charging case to a power outlet using the provided USB Type-C™ cable and a USB AC adapter.
  3. Open and close the lid of the charging case more than 5 times within 20 seconds until the red indicator light starts to flash.
  4. Wait for the green indicator light to flash four times. This means the reset is complete.
  5. Take the earbud out of the charging case. Put the other earbud in, and repeat the process from Step 1.

Sony wf-1000xm4 Dropping Connection (Detailed Fixes)

Now, let’s explore solutions to tackle sony wf-1000xm4 dropping out or sony wf-1000xm4 connection issues.

1. Restart Your Device:

Sometimes, the issue lies with the device you’re connecting to. Restart it and ensure the Bluetooth settings are configured correctly.

2. Range and Obstruction Check:

  • Stay in Range: Avoid pushing the limits of the Bluetooth range. Stay relatively close to your connected device for a stable connection.
  • Reduce Obstructions: Clear any obstructions between your headphones and the paired device. Walls, metal objects, and other electronic devices can interfere with signals.

3. Interference Management:

  • Interference Sources: Identify potential interference sources like Wi-Fi routers and microwaves and try to keep your headphones away from them.
  • Bluetooth Interference: Disconnect other Bluetooth devices you’re not using to reduce interference.

4. Battery Management:

  • Headphones: Ensure your headphones have sufficient charge. Low battery levels can lead to disconnections. Charging your headphones regularly can help avoid this issue.
  • Paired Device: A low battery level on your phone or tablet can also cause disconnections. Keep your device charged.

5. Reset & Update Your Headphones:

6. Use the Sony | Headphones Connect App:

  • The Sony | Headphones Connect app is a valuable tool for managing your WF-1000XM4. You can customize settings, update firmware, and troubleshoot issues directly through the app.

7. Reach Out to Customer Support:

  • If none of the above solutions work, don’t hesitate to contact Sony’s customer support. They may have additional steps or advice to address your specific issue.


Sony WF-1000XM4 headphones offer a premium audio experience, but like any technology, they can encounter connectivity problems. By understanding the common causes of connection drops and following these troubleshooting steps, you can significantly improve the stability of your wireless connection.

Whether it’s updating firmware, managing battery levels, or minimizing interference, these solutions can help you enjoy uninterrupted audio bliss with your WF-1000XM4.

Oliver Dules
Oliver is a distinguished professional who holds a prestigious degree in Technical Engineering from Harvard University. With a solid academic foundation, he embarked on a career path that showcased his expertise and commitment to the field. Over the past four years, Oliver has honed his technical skills and knowledge through hands-on experience at two industry giants, JBL and Samsung. His tenure at these renowned companies has equipped him with a deep understanding of cutting-edge technology and innovative solutions. Oliver's remarkable journey, marked by academic excellence and practical industry experience, underscores his unwavering dedication to advancing the realm of technical engineering.