Wireless headphones have revolutionized the way we experience audio, providing unparalleled freedom and convenience. However, even the most advanced devices can encounter connectivity issues, and the Sony WH-1000XM5 is no exception.

If you find yourself frustrated by sony wh-1000xm5 keeps disconnecting and reconnecting, fear not! In this comprehensive guide, we’ll explore some potential solutions to address this problem.

First and Foremost:

The Sony WF-1000XM5 earbuds usually last for about 2 years. If you’ve been using them for that long and they’re acting up, don’t worry—it’s normal wear and tear. However, if you try to get them fixed by a technician, they might not last more than 3 months after the repair. In such cases, it’s recommended to consider buying a new pair of earbuds or headphones from our suggested lists (Here and Here).

If you’ve recently bought the earbuds and they’re causing issues, and you still have time to get a refund, go ahead and return them to get your money back.

If the refund date has passed, you can try the following fixes or seek help from a technician. We suggest reaching out to Sony’s support center after attempting the quick fixes below.

Quick Solutions:

1. Update Your Earbuds:

Make sure to update the Sony app on both Android and iOS devices and then update your earbuds following the manual.

Many users face issues because they forget to update the Sony WF-1000XM5 earbuds due to not updating the Sony Connect app. You can resolve most problems by simply updating the app for Android and iOS.

2. Reset Your Earbuds:

In some cases, resetting the earbuds can fix connection problems. If needed, follow the manufacturer’s instructions:

  1. Place the earbuds in the charging case. Ensure both earbuds are properly seated in their respective charging slots. Close the lid of the charging case.
  2. Press and hold the initialize button on the back of the charging case for about 15 seconds. The indicator light on the charging case will repeatedly flash blue twice in a row, and then the indicator light starts flashing orange.
  3. Release your finger within 5 seconds after the indicator light on the charging case starts flashing orange. The indicator light will turn off, and the earbuds will be reset.

Sony WH-1000XM5 Keeps Disconnecting and Reconnecting:

1. Turn off Speak to Chat Function:

One of the primary reasons behind the perceived disconnections might be the Speak to Chat function. As suggested in a Reddit post, this feature could be causing interruptions that mimic disconnection issues.

To address this, navigate to your Sony | Headphones Connect app and disable the Speak to Chat function. This step might resolve the problem without delving into more complex solutions.

2. Disable Automatic Power Off:

The Sony WH-1000XM5 headphones come equipped with sensors that automatically detect when they are being worn or removed.

While this feature is designed to conserve battery life, it might also lead to unexpected disconnections.

To counter this, disable the Automatic Power Off setting in the Sony | Headphones Connect app. By doing so, you can prevent the headphones from turning off abruptly and potentially resolve the connectivity issues.

3. Check Battery Life:

Low battery levels are a common culprit for connectivity issues. The Sony WH-1000XM5 headphones rely on a wireless connection, and if the battery is running low, it might result in frequent disconnections.

Ensure that your headphones are adequately charged and maintaining sufficient battery life. Regularly checking and charging your device can go a long way in preventing connectivity hiccups.

4. Check Bluetooth Range:

Bluetooth connectivity is subject to range limitations, and obstacles between your headphones and the connected device can interfere with the signal.

Make sure that your Sony WH-1000XM5 headphones are within a reasonable range of the device they are connected to.

Moving closer to the source can eliminate potential disconnection issues caused by distance and obstructions.

5. Check for Interference:

Interference from other wireless devices in your vicinity can wreak havoc on your headphone’s connection stability.

Identify and eliminate potential sources of interference by moving away from other electronic devices or turning them off temporarily.

This step may significantly improve the reliability of your Sony WH-1000XM5’s wireless connection.

6. Check for Weak Pairing:

A weak or failed pairing between your headphones and the connected device can lead to intermittent disconnections.

Ensure that your Sony WH-1000XM5 headphones are correctly paired with the device by checking the Bluetooth settings. If needed, unpair and re-pair the devices to establish a strong and stable connection.


Experiencing frequent disconnections and reconnecting issues with your Sony WH-1000XM5 headphones can be frustrating, but there are various solutions to address these problems.

From disabling specific functions to adjusting settings in the Sony | Headphones Connect app, these troubleshooting steps can help you regain a stable and seamless wireless audio experience.

Remember, connectivity issues can stem from a variety of factors, so it might take a combination of these solutions to find the one that works for you.

By following these guidelines, you can optimize your Sony WH-1000XM5 headphones for uninterrupted audio bliss. If all else fails, reaching out to Sony’s customer support or referring to the latest firmware updates may provide additional assistance in resolving persistent connectivity issues.

Oliver Dules
Oliver is a distinguished professional who holds a prestigious degree in Technical Engineering from Harvard University. With a solid academic foundation, he embarked on a career path that showcased his expertise and commitment to the field. Over the past four years, Oliver has honed his technical skills and knowledge through hands-on experience at two industry giants, JBL and Samsung. His tenure at these renowned companies has equipped him with a deep understanding of cutting-edge technology and innovative solutions. Oliver's remarkable journey, marked by academic excellence and practical industry experience, underscores his unwavering dedication to advancing the realm of technical engineering.